Frequently Asked Question

What is 3rdRetail Africa?

3rdRetail Africa connects suppliers/manufacturers and distributors of products in different industries across the country

Should I sign up as a brand or reseller

Sign up as a “Brand” if you are a supplier or manufacturer of a product while a distributor will sign up as “reseller”

Can I Sign up as a “Brand” and “Reseller”?

No, you can only sign up as either a brand or reseller in an industry

How do I register?

  • Click on the “Brand” or “reseller” button as the case may be
  • Confirm your account by clicking the link that will be sent to your email address
  • Brands will have to upload their products to complete the registration process. Distributors can begin to place orders as soon as account is confirmed

How do I access my account?

Click here and input your log in details to access your account

What type of images can I upload?

Images should be 208x239 Pixels and of high quality. Upload products from different angles for best visual experience

How do I upload my products?

Log in to your account and click on “Manage Products”

I didn’t get a confirmation email, what Should I do?

This might be due to incorrect or unverified email used for registration. Sign up again using an active and correct email address

How do I best describe my products

Provide information such as name of products, features and benefits and other relevant information that will give you an edge

How many products can I list?

You can list as many products as you want. However, they must all belong to the category under which you signed up

How do I know when a customer places an order of one of my products?

You will be notified via email once an order is placed. All your orders will appear under “Manage Orders” in your account as well

Does 3rdRetail manage logistics for users?